Cartridge Installation and Troubleshooting

Here are a few helpful tips to help you get the most out of your new ink cartridge!

Installation – Remanufactured Ink Cartridges

Firstly, carefully remove the cartridge from the sealed foil bag. Always ensure you remove the protective strip of tape and then insert the cartridge into the printer. You should then follow the on screen instructions on your computer. You need to remember that remanufactured ink cartridges will show as low or empty on your computer; we can assure you that your cartridges are full. You should ignore this message as continue to print as normal. The reason this happens is because the circuitry on the cartridges cannot be reset. Your ink cartridge will last longer if you don’t remove the cartridge from the sealed foil bag until it’s ready for use. We don’t recommend buying remanufactured cartridges in advance as they don’t have a very long shelf life; only buy them when you need them.

Troubleshooting – Remanufactured Ink Cartridges

If you are having problems installing your new ink cartridge please read our troubleshooting guide below.

My cartridge is producing an error message?

If the cartridge is producing an error message and won’t allow you to print then try removing the cartridge and installing it again. Also try cleaning the circuitry of the cartridge with a piece of moist tissue.

If you have purchased a black and colour cartridge and you experience the problem above then please test both individually to identify which cartridge is causing a problem. To do this try the new colour cartridge with your old black cartridge. Then remove both and the new black cartridge with your old colour cartridge.

Also, check the cartridge you have purchased is the correct one for your printer model.

The print quality is poor?

If the quality of printing is poor or faded then firstly try cleaning the cartridge print head. To do this you need to go into your printer settings on the computer and perform what’s known as either a print head clean or a nozzle clean.  This can be done several times to clean the print heads if required.

If this makes no difference then remove the cartridge from the printer and sit the cartridge on some moist tissue, making sure the bottom on the cartridge (where the ink comes out from) is in contact with the tissue. Leave the cartridge on the tissue for 10 minutes.  This will soften any blocked ink at the bottom of the cartridge and solve the problem.

The cartridge looks different to my original one?

We use different shaped and coloured lids on the remanufactured cartridges. This makes no difference to the way the cartridge fits into your printer or the actual printing.

Installation – Remanufactured Toner Cartridges

Firstly, remove all of the packaging and insert the cartridge into the printer. Then you should follow the instructions on the computer to install the cartridge.

Troubleshooting – Remanufactured Toner Cartridges

The cartridge doesn’t fit?

You need to make sure all of the packaging has been removed and the cartridge is being inserted into the printer the correct way around. If it still doesn’t work then check the cartridge you have purchased is the correct one for your printer model.

The print quality is poor?

Firstly, try to clean the cartridge drum with some dry tissue paper, if this doesn’t work then perform a clean function through the printer software.