Archive for the ‘Placing an order’ Category

How to place an order through Cartridge Discount

Thursday, June 14th, 2012

To place an order through Cartridge Discount for ink cartridges, Toner cartridges, paper, DVD’s etc, you need to be a registered customer with us. By registering it means next time you would like to place an order you are not constantly filling in your details over and over and over again. You use your email address to log in and we ask you create your own password which is only registered for you.

Placing an order as a new customer

As a new customer to Cartridge Discount you will need to register before you can place an order; this can be done as soon as you enter our website or once you get through to the checkout page – there is a register link at the top of the screen.

To order you simply need to find the product(s) that you are after first this can be done by using one of the two search engines we provide or the drop down tabs along the top. If you are unsure that it is the correct product or the correct printer you have chosen just simply click onto the product and at the bottom there is a tab which states compatibility, if you click onto this is will show all the printers this product is compatible with and if your printer is listed, voila you have the product (If you are still unsure you can then contact us). You can then go to view your basket making sure that the quantity is correct and that it is the correct product/set you would like, if you are 100% sure you can then proceed to checkout, on this page you will find a section for a returning customer where they can enter their email and password or below this is another part in which customers can register and create their password – all you need to do is fill in your details in the asterisked boxes  and create a password – below this you have our selection of delivery method which you can then choose which is the right one for you, then straight after this you can select which payment method; we only offer Paypal or Credit/debit card, we do not accept cheque or postal orders as a form of payment through our main website.

Once you have followed the above there is then a massive bright yellow button to submit your order, once clicked, this will then take you straight through to the payment gateway and you’re done after that!

What do you prefer; talking to a human? Or using technology?

Wednesday, May 23rd, 2012

We find with technology becoming more popular and the variety of technology increasing a high number of orders are placed online as oppose to talking to a human, but there again some people still enjoy the human voice when placing an order.

With the older generations finding it difficult to come to terms with changing technology they still pick the phone up and dial the old fashion way to place an order, we try and encourage online ordering and explain that it is a quicker process as you are learning them how to go through online processes and helping them progress with technology in their life; it is a much cheaper process as we have a premium line which does cost where as using the internet will be cheaper through the package you have on you internet and with broadband the speed is more efficient.

When using the online process this is the exact same process as over the phone including the payment system which is 100% secure and we find this is why people do not want to put the details in online, but is the phone line 100% secure? In my opinion online is much safer as the banks have an extra security called ‘3D secure banking’ and they only allow certain attempts on this before they class it as suspicious.

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