We find with technology becoming more popular and the variety of technology increasing a high number of orders are placed online as oppose to talking to a human, but there again some people still enjoy the human voice when placing an order.

With the older generations finding it difficult to come to terms with changing technology they still pick the phone up and dial the old fashion way to place an order, we try and encourage online ordering and explain that it is a quicker process as you are learning them how to go through online processes and helping them progress with technology in their life; it is a much cheaper process as we have a premium line which does cost where as using the internet will be cheaper through the package you have on you internet and with broadband the speed is more efficient.

When using the online process this is the exact same process as over the phone including the payment system which is 100% secure and we find this is why people do not want to put the details in online, but is the phone line 100% secure? In my opinion online is much safer as the banks have an extra security called ‘3D secure banking’ and they only allow certain attempts on this before they class it as suspicious.