FAQs

What payment methods do you accept?
We accept Visa Credit, MasterCard, Visa Debit, Switch/Maestro, Visa Electron and Solo. We also accept payment through Paypal, these options will be presented to you at the checkout  

Do you allow School / College / University / Government Body accounts?
We accept all of these accounts on the usual 30 day net basis. Please call 01670 432 040 find out more.

Is your website secure?
All Credit Card & Personal information is passed over a secure connection using the latest SSL encryption technology. When you go to the 'Checkout' page, you will see that the page starts with 'https' (meaning secure SSL connection).
SSL is all about encryption. SSL encrypts data, like credit cards numbers (as well other personally identifiable information), which prevents the criminals from stealing your information for malicious intent. You know that you're on an SSL protected page when the address begins with "https"

How much do you charge for postage and packing?
Delivery is FREE on all orders, no matter what the size.

When and how will my goods be delivered?
We aim to dispatch orders received before 12pm same day. The standard Free delivrey is Royal Mail 2nd Class post which on average will take 2-4 working days.. Once you reach the checkout page you will be given the option to upgrade your delivery method if required. If you select the courier option before 3pm then you will receive your order the next working day (Monday to Friday excluding Bank Holidays). All Toner cartridges are sent by next day courier or Royal Mail 1st Class post even when the Free delivery method is selected.

Are there any hidden costs?
No, all prices displayed include VAT & Delivery. In other words the price you see is the price you pay.

Are your products covered by a guarantee?
Yes, all of our goods are covered by our 12 months 100% Guarantee.

Do I have to order over the Internet?
No, you can talk to a real person who will be pleased to provide advice as well as take your order for you over the telephone.
To contact us by phone please call on 01670 432 040 during office hours (9.00am - 5pm Monday to Friday)

What is a compatible inkjet cartridge?
Compatible cartridges are non-OEM new cartridges. Compatible printer inkjet cartridges are manufactured by a third party factory to the OEM (Original Equipment Manufacture) specifications. Each printer cartridge is carefully researched, manufactured and tested.

What is a remanufactured cartridge?
A remanufactured ink cartridge is a refilled original cartridge. Many printer manufacturers now encourage people to recycle ink cartridges and toner cartridges. These recycled cartridges are then remanufactured and refilled. Remanufactured Cartridges are cheaper and often contain a lot more ink than the originals.

What does OEM mean?
OEM means 'Original Equipment Manufacturer' which means a cartridge manufactured by the same company as the printer.

Does using remanufactured / compatible inkjet and laser cartridges void my warranty?
According to Hewlett-Packard, the use of a refilled print cartridge does not affect the warranty unless failure or damage is attributable to it. This is typical of all manufacturers' warranties and the Office of Fair Trading has written to printer manufacturers making this clear. Keep in mind that the ink does not touch any part of the printer or internal parts other than the cartridge and print head. The ink is applied to the paper as the paper is fed through the printer. We have never had a problem with remanufactured cartridges causing damage to a printer.

Why should I buy a compatible cartridge?
Why not? The main reason is because it saves you lots of money! Also as a remanufactured cartridge has been recycled it reduces the amount of waste going to landfill.

Will I Get the Same Number of Printed Pages From a Compatible Ink Inkjet Cartridge as an Original Cartridge?
You will get at least the same number of printed pages from compatible Inkjet cartridges as you will get from an OEM Inkjet cartridge. Customers are reporting many, many more pages of print per cartridge over their OEM Inkjet cartridges.

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