Dell cartridge Troubleshooting
I have inserted one cartridge into my printer and I am receiving an error telling me that the cartridge is missing or faulty?
First check if the cartridge is the correct model for your printer
If the problem persisits then remove the cartridge from the printer and rub the circuitry on the front of the cartridge with a moist tissue as shown in the digram below (figure 1.0)
I have inserted both cartridges into the printer at the same time and receive an error message telling me that cartridges are missing or faulty?
First we need to identify which cartridge is causing the problem. If you test your old working black cartridge with the new colour cartridge that we have provided.
Then remove both cartridges and test your old working colour cartridges with the new black cartridge that we have provided. This is illustrated in the image below (figure 1.1)
Once you have identified which cartridge is causing a problem then try cleaning the circuitry on the front of the cartridge as shown previously in figure 1.0
I have inserted my cartridge(s) and the print quality is bad or there is no ink at all appearing on the paper.
Remove the cartridge(s) from the printer and sit the cartridge(s) on some moist kitchen roll making sure the bottom on the cartridge (where the ink comes out from) is in contact with the kitchen roll.
Leave the cartridge sitting on the tissue for 20 minutes, and then re-insert the cartridge back in to the printer. This is shown in figure 1.2
Now try doing a few head cleans/Nozzle cleans through the printer software to get the ink flowing
I have just inserted my new cartridge(s) and the ink levels on my computer are showing low or empty
Remanufactured and compatible cartridges will always show low or empty ink levels because the circuitry on the cartridges cannot be reset. We can assure you that the cartridges are all checked before they are sent out to make sure they are full. Please ignore the ink levels are print as normal.
I am trying to insert the cartridge(s) into my printer but they won’t fit
First check to make sure you have purchased the correct cartridges for your printer.
Remanufactured and compatible cartridges often do look a slightly different shape but they will fit into the printer the same as the original cartridges.
If the cartridge(s) still won’t fit then make sure you are placing the cartridge into the correct slot.
Please note that ‘photo’ cartridges fit into the black slot to replace the black cartridge and must have a working colour cartridge in the printer at the same time
I have received my new cartridge(s) but the top of the cartridge(s) is a different shape or colour to my previous cartridge(s)
When we remanufacture the cartridges in our factory we use compatible tops which will often be a different shape or colour compared to the original cartridges. This makes no difference at all to the fitting of the cartridge and they will operate in the printer as normal. Figure 1.3 shows an example of the different tops